If you currently use an email address in your One Place profile that is not a company email alias you should update it now.
To update your email address;
Log in to OurOnePlace.net
Choose MyWebsite from the menu across the top of the page.
Enter your company email alias address in the Primary Email field.
If you still want to use your actual email address, you can enter it in to the Secondary Email field.
* If you add a second email address, messages sent to you from your website will be sent to both email addresses and messages that are sent out from One Place will be sent using your Primary Email address.
Most email providers have recently changed their DMARC policy on sending messages to their users from a separate marketing system like One Place.
These changes have occurred to help protect their users from exposure to potentially fraudulent & harmful messages.
That means that if you are sending a marketing email from One Place, as an individual email or as part of an automated plan, you must use your company email alias address and not your actual email address. The email providers of your recipients do not allow the sending of messages from a marketing email system to their users from an email account that they cannot verify should be sending emails on their behalf.
When you send an email from a system other than your actual email portal, like a message sent from the One Place email marketing system and you use your @yahoo.com address for example. It makes it appear to the receivers email provider that you are email spoofing their users because they can see that the message didn’t come from your regular email portal. The receiver’s email provider will block the message 100% of the time.
So marketing emails sent from One Place have to come from a company email alias account. If they come from @realestateone.com for example, the receiver’s email provider can check the message and ask, is this marketing system supposed to send messages from this email account and our DNS is setup to say, yes it is valid email, and they will let it through.
We cannot control the other email providers to make them say it’s OK to send from our system, so your messages cannot be “from” any other email address.
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